Shipping policy

Our goal is to offer you reliable shipping options, no matter where you live. Every day, we deliver orders to customers worldwide and commit to maintaining high responsiveness for all shipping-related inquiries.

Order Delivery Timeline

The total lead time for your order consists of two separate phases:

  1. Processing Time Processing includes order verification, quality inspection and product packaging. All orders will be dispatched from our fulfillment center within 24 hours after successful payment and order placement.

Note: Processing may be slightly delayed during holidays, peak sales seasons or system maintenance, and we will notify you proactively for any abnormal delays.

  1. Shipping Transit Time This refers to the transportation duration from our fulfillment center to your delivery address. Estimated transit time for all available shipping methods: 15–20 business days

Estimated times are for reference only and are not guaranteed; delays may occur due to customs clearance, carrier issues, bad weather or other force majeure events.

Shipping Rates & Free Shipping Threshold

We provide multiple shipping options for your selection.

  • Standard Shipping: $4.99 for orders subtotal from $0.00 to $49.99
    ✅ Free Standard Shipping: Orders subtotal $50.00 and above     qualify for free standard shipping.

Shipping Insurance, Lost & Damaged Parcel Policy

Shipping insurance provides extra protection for your items during transit.

  • If your parcel is confirmed lost by the carrier, or goods arrive damaged upon receipt, please contact our support team within 48 hours after delivery. You need to supply photos of the outer package, shipping label and damaged products as evidence for the claim.
  • For insured parcels: We will arrange a reshipment at no extra cost or offer a full refund (your choice) once loss/damage is verified.
  • For uninsured parcels: We will assist you to file a claim with the logistics carrier; compensation shall follow the carrier’s official compensation rules.

Customs, Duties & Local Import Regulations

All international shipments may be subject to import duties, taxes, customs inspection and clearance fees imposed by your local customs authority.

  • All customs duties, taxes and related administrative charges are the recipient’s responsibility, and these fees are not included in product prices or shipping fees.
  • You are responsible to comply with your local import laws, prohibited goods rules and customs declaration requirements. Please confirm local import restrictions before placing an order.
  • We are not liable for package seizure, return or delays caused by incorrect declaration, restricted items or non-cooperation with local customs inspection.

Additional Important Terms

  1. Delivery Address Please double-check your shipping address at checkout. We are not responsible for loss or delay caused by wrong, incomplete or undeliverable addresses. If parcels are returned to us due to invalid addresses, reshipping fees will be borne by the buyer.
  2. Tracking Information A tracking number will be sent to your registered email once the parcel leaves our fulfillment center. Tracking information may take 24–48 hours to update on the carrier website. If tracking stops updating for a long period, please contact our customer service to launch an investigation.
  3. Force Majeure We shall not be held liable for delivery failures or delays resulting from uncontrollable events, including natural disasters, war, pandemic, carrier suspension, customs policy adjustment or other force majeure conditions.
  4. Service Scope We reserve the right to suspend or refuse shipment to certain regions due to international trade sanctions, logistics restrictions or local import bans without prior notice.